Returns Policy
Effective Date: 01/02/2025
1. Eligibility for Returns
We accept returns under the following conditions:
The return request is made within 14 days of delivery.
The item is unused, in its original packaging, and in the same condition as received.
Proof of purchase is provided.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
Opened or used skincare products due to hygiene reasons.
Gift cards and promotional items.
Sale or clearance items (unless defective or damaged).
3. Return Process
To initiate a return, contact us at [Insert Email Address] with your order details and reason for the return.
If approved, return instructions will be provided.
Once the returned item is received and inspected, a replacement or store credit will be issued within 7-10 business days.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method as we are not responsible for lost returns.
5. Exchanges
If you received a defective or incorrect item, we will gladly exchange it at no additional cost.
Contact us within 48 hours of delivery to arrange an exchange.
6. Contact Us
For any return-related inquiries, please reach out to:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
By making a purchase with SkinSoul, you agree to this Returns Policy. Thank you for shopping with us!
